Email Support

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Add a Signature to Smartermail Webmail

Setting up a signature in Smartermail webmail is simple! Let’s get started by logging in to your webmail account. You can typically reach your webmail login with IQComputing at http://webmail.yourdomain.com/ or alternatively via http://mail002.iqcomputing.net/ Once you are logged in select the Settings icon  from the top navigation bar and then...

Add a Smartermail POP Account to Windows 10 Mail

If your services include IQComputing’s POP3 or IMAP email accounts, you can use the following steps to add an email account to Windows 10 mail (these steps do not apply to Exchange email accounts). Step One Locate and left click your Windows 10 Start button and click on Mail. Step...

Phishing and How to Spot Phishing Emails

Improve email phishing awareness for yourself and your organization. You all have a role to play in information security! Email phishing is an attempt to gather personal information by employing any number of tactics through email and fake websites. Phishing emails and websites are constructed to appear as if they...

Smartermail Auto-Responder and Out of Office Responses

Are you going on vacation soon and need to setup an Out of Office reply? Setting up an autoresponder for your Smartermail email account is a simple way to ensure that anyone emailing you is notified of your absence or inability to respond immediately. Please note that to avoid autoresponder...

Add a Google Apps POP Email Account to Outlook

If you’re using any of the following operating systems (Microsoft Windows Vista, 7, 8 or 8.1), you can use the directions below to add a Google Apps POP3 E-mail account to Outlook. Enable POP in Gmail Settings Sign in to your Gmail account via webmail Click the gear icon at...

Setting Up a Backup Email Address in SmarterMail

Before you lose or forget your SmarterMail password, ensure that you have set up a backup email address. Your backup email address should be an alternate email account which you have access to and is where your reset password email message will be delivered should you ever lose or forget...

Reset a Lost or Forgotten SmarterMail Password

Resetting a lost or forgotten Smartermail password is simple if you have previously set up a recovery email address. Have you lost or forgotten your SmarterMail password? Open your browser to your webmail login screen. Click ‘Forgot your Password?’ Enter your SmarterMail email address for which you have lost or...

Missing Email in Outlook

When you’re missing email in Outlook there are a number of possible reasons why you might not see them.  Here are the first places to check when you believe that you are not receiving messages in Outlook. Check Your Junk E-mail Folder & Options In Outlook, check your Junk Email...

Troubleshooting SmartPhone Email

Smartphones and tablets may not always automatically detect the correct settings that best apply to your email services.  While most devices today can automatically detect the appropriate settings for Exchange, Google Apps, and POP3/IMAP services, you may need to take some extra steps to address sending/receiving issues with your device....

Add an Exchange Account to iPhone

If your services include IQComputing’s Exchange online services, you can use the following steps to add an Exchange account to your iPhone. Step One From the Home screen tap the Settings icon, next, tap Mail, next tap Accounts and then tap Add Account Step Two From the Add Account screen...