(636) 594-5552
Support

Email Support

Support » Email Support

Add a Signature to Smartermail Webmail

Setting up a signature in Smartermail webmail is simple! Let’s get started by logging in to your webmail account. You can typically reach your webmail login with IQComputing at http://webmail.yourdomain.com/ or alternatively via http://mail002.iqcomputing.net/ Once you are logged in select the Settings icon  from the left navigation bar and then...

Phishing and How to Spot Phishing Emails

Improve email phishing awareness for yourself and your organization. You all have a role to play in information security! Email phishing is an attempt to gather personal information by employing any number of tactics through email and fake websites. Phishing emails and websites are constructed to appear as if they...

Add a Smartermail POP Account to Windows 10 Mail

If your services include IQComputing’s POP3 or IMAP email accounts, you can use the following steps to add an email account to Windows 10 mail (these steps do not apply to Exchange email accounts). Step One Locate and left click your Windows 10 Start button and click on Mail. Step...

Troubleshooting SmartPhone Email

Smartphones and tablets may not always automatically detect the correct settings that best apply to your email services.  While most devices today can automatically detect the appropriate settings for Exchange, Google Apps, and POP3/IMAP services, you may need to take some extra steps to address sending/receiving issues with your device....

Add an Exchange Account to iPhone

If your services include IQComputing’s hosted Exchange services, you can use the following steps to add an Exchange account to your iPhone. Step One From the Home screen tap the Settings icon, next, tap Mail, next tap Accounts and then tap Add Account Step Two From the Add Account screen...

Add an IMAP or POP3 E-mail Account To Your iPhone

If your services include IQComputing’s POP3 or IMAP email accounts, you can use the following steps to add an email account to your iPhone (these steps do not apply to Exchange email accounts). Step One From the Home screen tap the Settings icon, next, tap Mail and then tap Accounts...

Smartermail Auto-Responder and Out of Office Responses

Are you going on vacation soon and need to setup an Out of Office reply? Setting up an auto-responder for your Smartermail email account is a simple way to ensure that anyone emailing you is notified of your absence or inability to respond immediately. Please note that to avoid auto-responder...

Missing Email in Outlook

When you’re missing email in Outlook there are a number of possible reasons why you might not see them.  Here are the first places to check when you believe that you are not receiving messages in Outlook. Check Your Junk E-mail Folder & Options In Outlook, check your Junk Email...

E-mail Server Ports & Settings

If your services include POP3 or IMAP email services, you can use these settings to configure email clients and smartphones as well as tablets: IQComputing SmarterMail POP3 & IMAP Email Settings POP3 Settings: Incoming Mail Server Host Name: mail002.iqcomputing.net User Name: Full e-mail address Password: Your account password Use SSL:...

Change Email Account Password

Depending on the email services that are associated with your domain, there are several methods to change your password. For SmarterMail Users: Changing your SmarterMail password is simple: Open a browser and login to your webmail account Click Settings on the far left of the screen (Gears icon). The Account...

  • captcha

Your message has been sent!

To report downtime or for an emergency please call (636) 594-5552 — 24x7x365, otherwise a team member will get back during normal business hours.

Close