Email Support

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Exchange 2FA with Microsoft Authenticator

Microsoft is enabling the security defaults setting for your Exchange account that includes multifactor authentication They claim it "can block more than 99.9 percent of identity attacks that attempt to compromise your accounts". For the fourteen days prior to the setting being turned on, everyone in your organization will need...

Forwarding to External Email Addresses Fails in Microsoft 365 Exchange

By default, Microsoft’s security policies prevent forwarding to email addresses outside of organizations. This can be helpful from a security perspective however you can disable this feature on a per-user or an organization-wide basis if you need to allow forwarding to other email recipients outside of your Microsoft 365 domain...

Add a Signature to Smartermail Webmail

Setting up a signature in Smartermail webmail is simple! 1 Let's get started by logging in to your webmail account. You can typically reach your webmail login with IQComputing at http://webmail.yourdomain.com/ or alternatively via http://mail002.iqcomputing.net/ Once you are logged in select the Settings icon  from the top navigation bar and...

Add a Smartermail POP Account to Windows 10 Mail

If your services include IQComputing’s POP3 or IMAP email accounts, you can use the following steps to add an email account to Windows 10 mail (these steps do not apply to Exchange email accounts). Step One Locate and left click your Windows 10 Start button and click on Mail. Step...

Phishing and How to Spot Phishing Emails

Improve email phishing awareness for yourself and your organization. You all have a role to play in information security! Email phishing is an attempt to gather personal information by employing any number of tactics through email and fake websites. Phishing emails and websites are constructed to appear as if they...

Smartermail Auto-Responder and Out of Office Responses

Are you going on vacation soon and need to setup an Out of Office reply? Setting up an autoresponder for your Smartermail email account is a simple way to ensure that anyone emailing you is notified of your absence or inability to respond immediately. Please note that to avoid autoresponder...

Add a Google Apps POP Email Account to Outlook

If you’re using any of the following operating systems (Microsoft Windows 8.1, 10), you can use the directions below to add a Google Apps POP3 E-mail account to Outlook. Enable POP in Gmail Settings Sign in to your Gmail account via webmail Click the gear icon at the top right...

Setting Up a Backup Email Address in SmarterMail

Before you lose or forget your SmarterMail password, ensure that you have set up a backup email address. Your backup email address should be an alternate email account which you have access to and is where your reset password email message will be delivered should you ever lose or forget...

Reset a Lost or Forgotten SmarterMail Password

Resetting a lost or forgotten Smartermail password is simple if you have previously set up a recovery email address. Have you lost or forgotten your SmarterMail password? Open your browser to your webmail login screen. Click ‘Forgot your Password?’ Enter your SmarterMail email address for which you have lost or...

Missing Email in Outlook

When you’re missing email in Outlook there are a number of possible reasons why you might not see them.  Here are the first places to check when you believe that you are not receiving messages in Outlook. Check Your Junk E-mail Folder & Options In Outlook, check your Junk Email...